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Installation Articles
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Activation Articles
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- "Unable to complete activation. Please click the 'Create support file' link below and then contact Golden Software support“
- “Unable to complete activation. Please contact Golden Software support”
- "Activation failed. Please try again or click the 'Create support file' link below and contact Golden Software support
- "We were unable to get a license from the activation server. Check for extra characters in the product key and retry. For support, click the 'Create support file' link below and contact Golden Software support
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- "You must have Internet access to activate your license. Confirm that you are connected to the Internet, then retry or see [this article] for more information."
- "Unable to contact the activation server. Check your Internet connection."
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- "Please enter your product key."
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- "The format of the license file is incorrect."
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- "This product key has been activated the maximum number of times allowed. To activate on this computer, please first deactivate this license online or from another computer."
- “The product key has been activated the maximum number of times allowed. Browse to myaccount.goldensoftware.com to view activations for this product key.”
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- "The product key entered is for [product], but this application requires a license for [product]. View your licenses from My Account."
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- “Feature [product]-Maint expired on [date] and will not be added.”
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- "This license is already up to date."
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- “A valid license for [product] was not found. [Product] will now close.”
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- "You must have Internet access to deactivate your license. Confirm that you are connected to the Internet and retry. For offline deactivation help, contact Golden Software support."
- "Error creating deactivation request."
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Single User Articles
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License Server (Administrator & Manager) Articles
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- ”The product key you provided is not valid. Confirm you have the correct product key and try again.”
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- "Unable to communicate with server [server name]."
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- “Unable to add license due to error:
Error[92]: The given license code is invalid. Hence, it could not be added to the “no-net” license server.
:VLSaddFeatureToFile”
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- “Unable to activate the product key. Activation cannot be performed as the quantity is not sufficient”
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Concurrent Use Articles
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- “Cannot connect to the license server [server name] that was previously used. Make sure you are on the same network as that server.”
- "Cannot retrieve license due to a license locking problem on the license server. Open the License Administrator on the license server, click the Create support file link on the Settings tab and then contact Golden Software support."
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- “Server [server name] does not contain a license for [product]. Try a different license server or contact your license server administrator.”
- "Server [server name] does not contain a license for feature [license]."
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- "Server [server name] is unavailable."
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- "Unable to add license. You cannot add a concurrent (network) license to a standalone program. A concurrent license must be added to the license server using the Golden Software License Administrator."
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- "The number of days to check out a license must be between "1" and [max commute days].”
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- "Unable to check in the license. Make sure you are on the same network as the license server."
- "Unable to check in the license. Contact Golden Software support for help."
- “Unable to check out the license. Make sure you are on the same network as the license server.”
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- "Error checking in license, no valid license found."
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Subscription Based Licensing Articles
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Converting/Transferring Licenses Articles
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- “Unable to activate the product key. The product key you entered is for a single-user license. Please enter a product key for a network or concurrent license.”
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Offline Activation Articles
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- “Unable to update the license. This license may have been added manually rather than activated online.
To request an updated license, email support@goldensoftware.com and include your product key.”
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- "The license string you entered is not valid. Please verify that you are entering a license string provided by Golden Software."
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- "Unable to validate license, please contact Golden Software support for help.”
- “Cannot update without a product key.”
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- “Unable to add license due to error:
Error [214109]: Feature “UNKNOWN” cannot run anymore because the license expiration date has reached.Check your machine’s date, then contact your software source.”
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Miscellaneous Articles
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