Solutions to the License Manager not responding

In order to use a concurrent license on a license server, the Sentinel RMS License Manager must be installed.  The Sentinel RMS License Manager is responsible for the back-end task of managing the licenses. The Golden Software License Administrator, which provides a user interface to the License Manage, should also be installed. This guide will walk you through potential reasons for why the License Manager is not responding, and provides solutions for these reasons. 

If you need additional information on how to set up a license server to host concurrent use licenses, please refer to our Getting set up guide for installation and licensing

 

  Table of Contents

Error message seen when License Manager is not responding

Reasons and solutions

Sentinel RMS License Manager was not installed

Sentinel RMS License Manager was uninstalled

Sentinel RMS License Manager was stopped or paused

Sentinel RMS License Manager is running on a different computer

Additional Support

 

Error message seen when License Manager is not responding

If you get the following error message when opening the License Administrator, then the License Manager isn't running on that computer.

 

Reasons and solutions

Please read through the following information to diagnose the reason that the License Manager is not responding, and for solutions to fix the issue.


1. Sentinel RMS License Manager was not installed

If you have installed the Golden Software License Administrator, and receive the error message shown above, one potential reason is that you did not install the Sentinel RMS License Manager. Please navigate to our product download page to download the current version of the License Manager.


2. Sentinel RMS License Manager was uninstalled

If you uninstalled the Sentinel RMS License Manager, you can download and reinstall it by downloading it from Golden Software's product download page


3. Sentinel RMS License Manager was stopped or paused

If you stopped or paused the Windows service called "Sentinel RMS License Manager", you will need to enable it again. It is not an application, but is a background service that must be running at all times to serve up license seats. 

Follow these steps to restart the License Manager from Windows Services app:

  1. Type "Services" into the Windows Start Menu search bar and press ENTER on your keyboard.
  2. Scroll down to Sentinel RMS License Manager.
  3. Right click on Sentinel RMS License Manager and click Start.

Note: if you do not see the Sentinel RMS License Manager in Windows Services app (as shown above), you likely do not have the License Manager installed (or installed correctly). Please navigate to our product download page to download the current version of the License Manager. Once downloaded, install normally, or, if you see the option to "repair" in the installer, click on that option before moving to the next install screen.


4. Sentinel RMS License Manager is running on a different computer

The License Administrator can run on any machine, however, if you are receiving the error message shown above, the Sentinel RMS License Manager may be running on a separate computer or server. To connect the License Administrator on your current machine to the License Manager, please complete the steps below.

  1. Click the Settings tab in the License Administrator.
  2. Click in the License Server field and select the server computer where the license manager is installed.

Additional Support

For further clarity or assistance regarding a License Manager that is not responding, please reach out to our dedicated Customer Success Team. Our legendary support team will help you to diagnose your issue and get you back up and running promptly!

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