In order to access the usage information, you must be running the License Administrator with admin rights on the local server computer.  It is not possible to view the usage information from a client computer connected to the server. 

There are a few reasons why the Usage Information tab may not be available in the License Administrator on the server computer.

Reason #1: You are running an older version (1.0) of the License Administrator.

Solution #1: Download the latest License Administrator from the Golden Software download page.

Reason #2: The server computer is running a 32-bit operating system and the log file path is defined incorrectly.

Solution #2: The default usage log file location is defined based on a 64-bit operating system. To define the correct log file path for a 32-bit system:

1. Click the Settings tab in the License Administrator.
2. In the License usage log file field, click Edit.
3. Enter C:\Windows\System32\lservsta into the box and click the Save button.
   
   

Reason #3: The system administrator may have defined a different default file location for the logfile. 

Solution #3: Find the default location and update the License Administrator settings:

1. Open your Windows Control Panel and navigate to System and Security\System.
2. Click the Advanced system settings option.
3. In the System Properties dialog, on the Advanced page, click the Environment Variables button.
4. In the Environment Variables dialog, scroll through the list in the System variables section and click on LSERVOPTS, if present.
5. Look for "-l <usage-log-file>" in the LSERVOPTS value. Make note of the path shown after the "-l".
6. Open the License Administrator and click the Settings tab.
7. In the License usage log file field, click the Edit button.
8. Enter C:\Windows\System32\lservsta into the box and click the Save button.

If the LSERVOPTS environment variable is not defined, the location of the logfile may have been defined by the software distributor that last provided RMS server software.

Updated February 2022