Software maintenance prolongs the value of your investment and gives your organization the peace of mind that your software is up to date, and our technical support team on hand to help.
Subscription licenses include Software maintenance for free. For one time licenses, the first year of Software maintenance is included, thereafter, you can renew annually to receive the benefits below:
Key Benefits of Active Software Maintenance
How do I know if I have 'active maintenance'?
Peace of Mind
Rest easy, knowing that your organization has access to the most current version of the software, and our technical support team is on hand to help.
Regular Software Updates
Receive the latest performance, security, and usability enhancements as soon as they are released to ensure your projects remain cutting-edge and of the highest quality. Update single user license to the latest version
Google Map Tile Servers (Surfer 27+)
Bring imagery from Google Maps tile services directly into your project instantly! No data hunting or manual georeferencing required. Download base map data in Surfer
Direct Technical Support
Get direct access to our team of software experts ready to assist with technical questions, troubleshooting, or workflow guidance to help bring your project to life via phone, email, or chat. Contact us
Guided 1:1 Support Sessions
Looking for specialized guidance on a complex workflow? Schedule dedicated 1:1 support sessions to get personalized help set up for your specific project goals. Book now
Onboarding & Migration Assistance
Getting started with a new program or moving to new hardware shouldn't be overwhelming. We offer onboarding and migration assistance to help get your software and team up to speed effortlessly.
Exclusive Beta Program Access
Join our community of trusted testers. Get a "behind-the-scenes" sneak peek at features currently in development and provide feedback that directly influences future software releases. What is Surfer Beta and how can I participate? What is Grapher Beta and how can I participate?
Workplace Flexibility
Enjoy flexibility in how and where you work with seamless license management whether you are in the office, working from home, or in the field. Activate your Golden Software products
Predictable Budgeting
Easily factor fixed annual maintenance into your routine financial planning cycles, avoiding unexpected software upgrade costs down the road. Software maintenance pricing
Renew Software Maintenance Now →
What if I don't want to renew my software maintenance?
Your perpetual license will never expire. You retain permanent ownership and rights to continue using the specific software version that was released during your active maintenance coverage window.
However, if your maintenance lapses, you will lose access to new feature releases, software updates, and technical support. To regain access to support and future updates, the software maintenance on the license must be brought back into good standing.
Comments
Please sign in to leave a comment.