Activate your Golden Software products

Golden Software's Strater, Surfer, and Grapher offer both single-user and concurrent-use licenses, ensuring flexibility for diverse user needs. This guide provides step-by-step instructions for activating both license types, ensuring a smooth setup process. Whether you're an individual user or part of a larger network, our straightforward activation process, coupled with our dedicated support team, ensures you're up and running with your software in no time. 

Activate single user license

The Golden Software single user license agreement permits the software to be installed on two computers, but it can only be used by one user on both computers. If the software is needed on a third computer, the software license must be deactivated on one of the original two computers before it can be activated on the new computer.

Please follow these directions to activate a single user license:

1. Open the program and click the Enter Product Key button in the Licensing window
   
   
2. In the License Activation window, enter your product key and click Activate
   
   
3. Click OK when the Activation is complete message is displayed.

If you are unable to activate your product key, read the text that appears below the box where you entered your product key.  If you are unable to fix the problem, you can click the Create support file link in the lower-right and contact us with the ZIP file. Include a summary of what you were trying to do.

Video: How to activate a single user license

Activate concurrent use license (client side computer)

The Golden Software concurrent-use license agreement permits the software to be installed on multiple computers for use by anyone within the organization. The number of simultaneous users cannot exceed the number of license seats. To that purpose, only one activation is provided for the server computer. The license is activated on the license server, and then any users wishing to use the software can connect to the license server to use a seat. 

If you have purchased a concurrent use license, a license server must be set up to activate and use the software. Instructions for setting up a license server and activating the software on the server can be found here.  

After the license server has been set up, you can install the program on your computer and get a seat from the license server by following these directions:

1. Install and open the program on your PC.
   The PC should be on the same local network as the license server.  If you are not sure, ask your IT administrator
2. Click Select License Server in the Licensing dialog
   
3. In the License Server Selection dialog, you can either search for license servers on the local network, or you can type in the name or IP address of the license server. Then click Search
   
   
4. Click the arrow in the results field to see the list of all license servers on the network
5. When you have selected the license server from the list, click Get License
   
   

Video: How to connect a concurrent client computer to the license server

In order for the client computers to connect to the server, the server machine must be discoverable to all computers on the same internal network. To verify that the client machines will be able to connect to the server, you can ping the server machine from the client machines, or navigate to the server machine in a Windows explorer window from the client computer.

Additional support

If you need further assistance with offline activation instructions, please reach out to our Customer Success Team and our legendary support agents will help get your software activated promptly, so you can use your software as soon as possible.

Updated August 2023