For improved security and compliance, we upgraded the server that hosts all Golden Software product key licenses on January 10, 2022. This upgrade results in previously released versions of our software losing the ability to communicate with the Golden Software's licensing server to activate or deactivate. To ensure that the ability to self-manage licenses continues uninterrupted, we released an update for all product key versions of Surfer, Grapher, Strater, and the Golden Software License Administrator on October 20, 2021.

To maintain the ability to deactivate/activate without contacting customer support, the versions of each product listed below should be installed. 

• Surfer - 21+, 20.3, 19.3, 18.2, 17.2, 16.7, 15.6
• Grapher - 18+, 17.5, 16.8, 15.4, 14.5, 13.4
• Strater - 5.8
• License Administrator - 2.2

To update Surfer, Grapher, or Strater click File | Online | Check for Updates or download the latest version from your My Account portal using these instructions: Download my software online. 

To update the License Administrator on the license server, open the Golden Software License Administrator program, select the Settings page, then click the Check for program updates button.

If you choose not to update, you will need to request an offline activation to activate and you will only be able to deactivate online from your My Account portal. See the resources below: 

Single-user

• Activate Surfer, Grapher, or Strater on an offline computer (single-user license)

• Deactivate single-user Golden Software license

Concurrent-use

• Activate concurrent-use license on offline server

• Deactivate concurrent-use Golden Software license

Below are common errors you will see if you are not running one of the above versions with a product key license for each license type: 

Updated January 21, 2022