Ensuring that your software tools run smoothly and efficiently often hinges on keeping them properly updated. For users of Golden Software's concurrent licensed products, understanding and managing updates is paramount. This article provides a clear overview of the License Administrator, highlighting its update features and emphasizing the benefits of using the recommended version of the Sentinel RMS License Manager.

Whether you're a seasoned IT professional or a user aiming for optimal software performance, this guide will walk you through the necessary steps and precautions to ensure a seamless experience with Surfer, Grapher, and other Golden Software applications. Please note, this article does not pertain to single-user licenses. 

 

Table of Contents

Update the License Administrator Additional License Administrator details Update the License Manager Determine the version of your Sentinel RMS License Manager Update the Sentinel RMS License Manager Additional License Manager details Errors you might encounter should you continue running a version of Sentinel RMS previous to 9.7.2 Error shown upon opening Surfer and Grapher Error shown upon opening the License Administrator Error shown when the License Administrator is already running Additional assistance

 

Update the License Administrator

Staying current with the License Administrator is essential for streamlined software management and license allocation. By updating the License Administrator, users can harness the latest functionalities, ensuring efficient license distribution and minimizing potential disruptions. It's a key measure to optimize the user experience and maintain a robust software ecosystem.

The License Administrator automatically checks for updates when it is started. A notification appears if an update is available. However, you can check for updates at any time by clicking Check for Updates to download and install any available updates for the License Administrator.

 

Additional License Administrator details

Concurrent-use license owners must run Sentinel RMS License Manager version 9.7 or higher for new releases of Surfer and/or Grapher to be able to communicate and use a seat from the license server. Failure to update the Sentinel RMS License Manager can result in errors or stop Surfer or Grapher from running.

We highly recommend that you update the Sentinel RMS License Manager before attempting to install and run any versions of Surfer, Grapher and the License Administrator released after January 2022. This will allow the smoothest transition for you and your users.  These versions include:

• Surfer v24 and newer 
• Grapher v20 and newer
• License Administrator v3.0 and newer

 

Update the License Manager

Regularly updating the license manager is crucial for ensuring optimal software performance and compatibility. By keeping the license manager up-to-date, users can avoid potential errors and maintain a seamless interaction with their software tools. It's a proactive step that enhances user experience and safeguards the integrity of the software environment.

Determine the version of your Sentinel RMS License Manager

1. Sign in to the computer hosting the license server
2. Click Windows start | Settings | Apps (or) Programs
3. Locate the application Sentinel RMS License Manager X.X.X (the X.X.X is the installed version of license manager)
4. If the version is less than 9.7.X, follow the steps below to install version 9.7.2. or higher (note you must uninstall the previous version before installing the new version)

 

Update the Sentinel RMS License Manager

1. Click Windows start | Settings | Apps (or) Programs
2. Select the application Sentinel RMS License Manager X.X.X (old version)
3. Click Uninstall and wait for the license manager to be removed from the list
4. Download the current license manager here
5. Save the ZIP file to the license server
6. Extract the ZIP file
7. Run the installer setup.exe from the downloaded and extracted ZIP file
8. Follow the default install steps

 

Additional License Manager details

• These steps to update Sentinel RMS can be performed even when users have license seats in use. 
• After the new license manager is installed, the Golden Software applications will automatically reconnect and get a license seat.
• If your Sentinel license manager is serving licenses for applications other than Golden Software's Surfer, Grapher and Strater, you may want to check with the other application's vendor before performing this License Manager update. 

 

Errors you might encounter should you continue running a version of Sentinel RMS previous to 9.7.2

If you do not update the License Manager, users will see the following warnings. Users may also not be able to run the application until the License Manager has been updated.

Error shown upon opening Surfer and Grapher

Could not connect to the license server localhost because it is

using a version 8.6 Sentinel License Manager. 

 

Error shown upon opening the License Administrator

The Sentinel RMS License Manager service running on the server (localhost) is version 8.5 and must be updated to version 9.7 or greater

 

Error shown when the License Administrator is already running

The license server is running an old license manager.

 

Additional assistance

Should you have any inquiries or require further assistance, please reach out to our Customer Success Team and our legendary support agents will assist you with your license server update needs. 

 

Updated August 2023