Sales & Licensing
Knowledge Base articles to help with sales, orders, My Account, and licensing questions.
Sales, Orders, and My Account
- Why should we move to a concurrent-use license?
- What payment options does Golden Software accept?
- How much does Grapher's annual maintenance cost?
- How much does Surfer's annual maintenance cost?
- What is software maintenance and why should I renew?
- What is auto-renewal of software maintenance or software subscription?
Licensing
- Our Golden Software licenses are no longer listed in the Status or Manage pages, but I get an error when I try to Activate the key again. How do I get these licenses back?
- What information is provided in the Usage Log?
- Can I transfer my license to another user? I don't need it anymore.
- Can multiple offices in different cities use the same network license?
- I'm trying to activate my concurrent license but I get an error about License Manager not responding. What do I do?
- How do I upgrade my concurrent-use license to the latest version if my maintenance is active?
Partners & Resellers
- geoLOGIC - Golden Software Partner
- GAMBIT - Golden Software Partner in Poland
- Reseller/Distributor in Australia
- Reseller/Distributor in Canada
- Reseller/Distributor in Chile
- Reseller/Distributor in China