Sales & Licensing
Knowledge Base articles to help with sales, orders, My Account, and licensing questions.
Sales, Orders, and My Account
- *INTERNAL* How to Close/Cancel an Order
- *INTERNAL* Generating Statements for Overdue Invoices
- *INTERNAL* Disable a License
- *INTERNAL* Cybersource Transaction Status
- How can I purchase a training class?
- Do you offer licenses for education?
Licensing
- Our Golden Software licenses are no longer listed in the Status or Manage pages, but I get an error when I try to Activate the key again. How do I get these licenses back?
- What information is provided in the Usage Log?
- Can I transfer my license to another user? I don't need it anymore.
- Can multiple offices in different cities use the same network license?
- I'm trying to activate my concurrent license but I get an error about License Manager not responding. What do I do?
- How do I upgrade my concurrent-use license to the latest version if my maintenance is active?
Partners & Resellers
- Reseller/Distributor in Latvia
- geoLOGIC - Golden Software Partner
- GAMBIT - Golden Software Partner in Poland
- Reseller/Distributor in Australia
- Reseller/Distributor in Canada
- Reseller/Distributor in Chile