Sales & Licensing
Knowledge Base articles to help with sales,orders, My Account, and licensing questions.
Sales, Orders, and My Account
- How can I log into My Account? I don't remember my password.
- How do I change the email address associated with my account?
- I need a quote or estimate before I can purchase your products. How can I get one?
- How do I register my serial number or product key?
- Where can I find my serial number or product key?
- How do I change my My Account password?
Licensing
- Can I activate and use Surfer on an offline computer?
- What port does Golden Software's license server use?
- I installed the product and activated the license in the admin account, but I'm prompted for the PK when I log into my user account. Why?
- I get an invalid product key/serial number error when I try activating my software. What's wrong?
- I downloaded the trial but it's asking for a product key. How can I fix this?
- Why is it showing one of our concurrent license seats as in-use when the user is not using it?