Welcome to Golden Software Support
Sales & Licensing
Sales, Orders, and My Account
- Which license type is right for me - subscription vs. perpetual?
- Permanently Expired Maintenance for Perpetual Software Licenses
- The benefits of co-terming your Golden Software licenses
- Do you offer licenses for education?
- I am a student. Do you offer student licenses or discounts?
- Benefits of a concurrent use license
Frequently Asked Licensing Questions
- Licensing options for Surfer, Grapher and Strater
- The difference between a serial number and a product key
- Do I have to be online to use the software?
- Using the software while disconnected from the network
- Reassign ownership and billing controls for a subscription
- Can I transfer my license to another user? I don't need it anymore.
Partners & Resellers
- GAMBIT - Golden Software Partner in Poland
- geoLOGIC - Golden Software Partner
- Reseller/Distributor in Nigeria
- Reseller/Distributor in Austria
- Reseller/Distributor in Malta
- Reseller/Distributor in Greece
Licensing: Getting Started
- Security compliance update for Surfer, Grapher, Strater, and License Administrator
- What are the software installation prerequisites?
- Installation Best Practices
- Install software on multiple computers
- Activate single-user Golden Software license
- Activate a single-user license on an offline computer
Licensing: Utilization and Maintenance for Users
- What happens when my subscription ends?
- Can I convert my single-user subscription to a concurrent subscription?
- Can I switch my perpetual license to subscription?
- Can I switch my subscription license to perpetual?
- Restart subscription after it was cancelled
- Next steps after renewing software maintenance or subscription
Licensing: Distribution and Maintenance for IT
- License server system requirements
- Is the License Administrator required to use and run a concurrent-use license?
- License Administrator Version History
- Supported networks for Golden Software license distribution
- Golden Software license server firewall port usage
- View license information in the License Administrator
- Support code for Surfer and Grapher
- I downloaded the trial but it's asking for a product key. How can I fix this?
- Expired trial message after routine use
- I get an invalid product key/serial number error when I try activating my software. What's wrong?
- Activation error message "The product key has been activated the maximum number of times" & "Unable to activate the product key. Activation cannot be performed as the quantity is not sufficient."
- Solutions to the error "You must have Internet access to activate your license"