Upgrading your workstation or replacing a broken PC doesn't mean losing access to your Golden Software products. Easily transfer your license to a new computer by deactivating your product on the old machine and installing it on the new one. Follow the guide below to move your software seamlessly without losing work or activation seats.
Transferring a Product Key License
Product Key Format: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
1. Make sure you know your product key
Before activating on your new computer, please locate your Product Key (for single-user licenses) or your License Server Name (for concurrent licenses). If you still have access to your old computer you can easily get this information from within the software. Simply open your software and click File | License Info, then take note of the product key or license server. You can use the the Copy Info button to copy all the relevant information you will need. Review the Identify and locate your serial number or product key article for other ways to get this information.
Transfer current Defaults & Options to new computer (optional)
Do you have custom Defaults & Options you'd like to copy to your new computer? Follow the appropriate Defaults & Options article below to review what defaults and options you can change and how to save and load those settings onto your new computer.
- Defaults & Options: define, save and load different styles in Surfer
- Defaults & Options: Define your style in Grapher
2. Deactivate the License on the Old Computer
You can deactivate your license from within the software or from your Golden Software MyAccount.
In the Software
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MyAccount
Deactivation from MyAccount is useful for when your old computer is broken or no longer accessible. Instructions to create an account can be found here. Instructions to register the product so it appears in your My Products list can be found here.
Uninstall software on old computer (optional)
Uninstall the program from the original computer using the Control Panel, if the original computer is still functional and you have access to it.
3. Set up the new computer
- Download the latest version of your licensed software.
- Run the installer file to complete setup on your new computer
- If you are installing the latest release review the system requirements for the computer
4. Activate the License on the New Computer
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If your computer is connected to the internet follow the instructions below, otherwise review this article to activate your software on an offline computer.
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Follow the instructions below to re-connect to the license server on your new computer. ⭐If your server needs to be moved first please review the articles on how to migrate a concurrent license to a new server or migrating a virtual machine or IPv6 network as needed.
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Troubleshooting Activation Issues
- Solutions to activation error messages
- Solutions to the error "You must have Internet access to activate your license"
Transferring a Legacy Serial Number License
(Format: XX-XXXXXX-XXXX)
Transferring a Legacy Serial Number License
To transfer the serial number version (format XX-XXXXXX-XXXX) of one of our software packages from one computer to another:
- Uninstall the program from the original computer using the Control Panel.
- If you need the software installer, download it from My Account if you are using a slightly older version, or email us your serial number if you are using a much older version and we will send you a download link.
- Install the program on the new computer using the installation media (either the CD or the software installer EXE file).
- Activate the installation on the new computer by entering your serial number.
Comments
Hey folks, just stumbled upon this tutorial and thought I'd share my two cents on transferring Golden Software to a new computer. Been through this drill a couple of times, and here's the simplified version for you.
Firstly, deactivate the license from the original computer, either through the Control Panel or their My Account portal. If you don't have an account, make one – it's a lifesaver.
Next, uninstall the program from the old computer using the Control Panel. If your tech is still hanging in there, good. If not, grab the installer from the Golden Software website or your account.
Now, onto the new rig. Install the program using the EXE file and activate the license. If you're solo, punch in your product key; if it's a team effort, connect to the license server.
For serial numbers (the XX-XXXXXX-XXXX format), simpler game. Uninstall from the old, grab the installer from My Account or shoot them an email if it's Jurassic. Install on the new one using the CD or EXE file, and input your serial number.
Hope this helps, Golden Software peeps.
Also, this scheme may not only work for Golden Software, it also works for many other software like this: https://andersenlab.com/project-cases/internal-management-system-for-tourism
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