I get an Activation Failed message every time I try to activate my product key. Why?

The most common cause of the Activation Failed message when activating a Surfer or Grapher license is due to security software blocking the Golden Software activation server address.  Please ask the IT department to white-list "" for both HTTP and HTTPS to resolve this error.

If white-listing the Golden Software activation server address does not resolve the error, please click the Create support file link in the Licensing dialog and contact us with this information.


Updated September 7, 2018

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