How do I know if I have 'active software maintenance'?

Active software maintenance gives you direct access to technical support, software updates, and new features for Surfer and Grapher. All single-user subscriptions and perpetual licenses within their coverage period are active.

You can check your maintenance status directly within your software or online through your My Account portal. For more information on software maintenance, please refer to What Is Software Maintenance And Why Should I Renew?.

Method 1: Directly In the Software (Easiest Method)

In-App Check: Open Surfer or Grapher and go to File | License Info. Look at the top gray status bar for Active or Expired.

1. Open Surfer or Grapher.

2. Click File | License Info in the top menu.

3. Look at the top gray bar to see if your status displays Active or Expired.

Method 2: My Account Portal 

To determine if your products have active maintenance:

1. Log into My Account
2. Click My Products in the left column
3. On the My Products page, view your maintenance status for each product
   Please note: There are two potential views for this page, depending on how many licenses you own. Both views will clearly show the status of your maintenance under "Status" or next to "Subscription Status:" as shown below in the gold boxes
4. If any of your products are under active maintenance, then you as a customer also have active maintenance

Status meaning

• Active: You're fully covered! Enjoy all updates and priority support.

• Expired: Coverage has ended, but can still be renewed.

Renew Software Maintenance Now →