Update single user license to the latest version

This article applies to Surfer version 15.4+ and Grapher 13.2+.

Surfer and Grapher users with active software maintenance or an active software subscription are entitled to an assortment of benefits. One such benefit is access to the latest new features and software updates. 

To update a single user license of Surfer or Grapher, see the instructions below

To update a concurrent use license, see: License Administrator functionality and version history

Update a single user license with internet access

If your computer is online and can communicate with our activation service then your software license will update automatically. When a new version of the software is released, you can choose to update when prompted or complete the steps below to update manually.

1. Start the program and click File | Check for Update or File | Online | Check for Update
2. A window will appear stating that a newer version is available.
3. Click OK to start the upgrade process.
4. Close the program to allow the software update to install.

Common Errors:

• If your software maintenance is expired, you may receive a message that a new version is available but your license is only valid for the latest version before your software maintenance expired.
• If you receive a message that you have the most recent version installed but you know a new version was released, it is possible that security settings are preventing communication with our servers.  See Whitelisting Golden Software domains for more information.

Update a single user license without internet access

1. Start the program and click File | License Info.  You should see red text reading "Unable to contact the activation server"
2. Click Offline update
3. In the Offline License Update dialog, your product key should automatically be filled in to the Step 1 field.
4. Click the Create a License Update Request file link in Step 2. 
5. Save the file, transfer it to an online computer, and contact us with the file.
6. You will receive a new license file by email with instructions for how to complete the license update.  
7. After completing the license update, download the latest version of the program installer.
8.  Transfer the installer file to your offline computer.
9. Run the software installer and the new version will open upon completion.