A list of install errors sometimes seen with Grapher is provided below. Click the error message you're seeing to view information about resolving the error message.
- "Error reading setup initialization file"
- "The setup file may be corrupt"
- "Error 1327. Invalid Drive: P:\"
- "Invalid configuration file"
- "Overlapped I/O operation in progress."
- "This app can't run on your PC. To find a version for your PC, check with the software publisher."
- "VC++ runtime error"
- "The requested operation requires elevation"
- "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing"
- "Error 1335. The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used." followed by "Error 2350. FDI server error."
- "Installation ended prematurely because of an error"
- "Unable to find program Update file InternetUpdate.exe, try repairing the installation."
- "Source file not found"
- "Error Reading From File...Colors.Ini"
"Error reading setup initialization file" or "The setup file may be corrupt"
Right-click over the EXE file you downloaded and go to Properties. Confirm that the Size of the file you have matches the size listed below. If it is not, please try downloading the file again. Potential causes are Antivirus or Firewall software blocking a piece of the download. If that is the case, you may have to turn down the security settings or download the EXE on a machine that has looser security.
- Grapher 24.1: 72.3 MB (75,832,848 bytes)
- Grapher 23.2: 72.7 MB (78,607,096 bytes)
- Grapher 22.1: 65.8 MB (69,045,840 bytes)
- Grapher 21.2: 88.6 MB (92,983,304 bytes)
- Grapher 20.2: 89.4 MB (93,761,560 bytes)
- Grapher 19.4: 86.8 MB (91,019,592 bytes)
- Grapher 18.4: 86.6 MB (90,857,176 bytes)
- Grapher 17.6: 107 MB (112,507,512 bytes)
- Grapher 16.8: 105 MB (110,756,088 bytes)
- Grapher 15.5: 102 MB (107,681,744 bytes)
- Grapher 14.6: 101 MB (106,295,624 bytes)
- Grapher 13.4: 96.4 MB (101,139,920 bytes)
- Grapher 12.7 (product key): 103 MB (108,397,144 bytes)
Error 1327. Invalid Drive: P:\
Invalid Configuration File
Overlapped I/O operation in progress
- Click the Windows Start button and select Control Panel.
- Click the Uninstall a program option.
- On the left side, click View installed updates.
- In the search box at the top-right search for KB2918614.
- Click on the update if it is found and uninstall it.
- Repeat steps 4 and 5 for KB3072630, KB3000988, and KB3008627.
- Reboot the computer and try installing Grapher again.
This app can't run on your PC. To find a version for your PC, check with the software publisher.
VC++ runtime error
- Cancel the Grapher installation.
- Manually download both the x64 and x86 files from Microsoft and install them.
- Run the Grapher installer again.
The requested operation requires elevation
- Log onto the computer as the Administrator.
- Browse to the CD or USB drive.
- Right-click on the setup.exe file and select Run as administrator from the pop-up context menu.
- Input the administrator password, if necessary and click OK.
- Continue the installation as normal.
- Follow the download instructions you received, saving the file to your hard disk.
- Log onto the computer as the Administrator.
- Right-click over the EXE file and select Run as Administrator from the pop-up context menu.
- Input the administrator password, if necessary and click OK.
- Continue the installation as normal.
The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing
- Install all Windows updates:
- Click the Windows Start button and select Control Panel.
- In the Search Control Panel, type Windows Update.
- Click on Windows Update.
- Click the Check for updates option.
- Install any updates that are available.
- Restart your computer.
- Repeat this step until no further Windows updates are found.
- Manually Download the Visual C++ Redistributable.
- For Windows 64-bit, download this redistributable file.
- For Windows 32-bit, download this redistributable file.
- Double-click on the downloaded EXE file. This is either vc_redist.x64.exe or vc_redist.x86.exe, depending on if you have a 64-bit or 32-bit version of Windows.
- After double-clicking on the EXE, select Uninstall.
- Reboot your computer.
- Double-click on the downloaded EXE file again. This is either vc_redist.x64.exe or vc_redist.x86.exe, depending on if you have a 64-bit or 32-bit version of Windows.
- After double-clicking on the EXE, select Install.
- Reboot the computer if prompted.
- Install Grapher using the normal download instructions.
"Error 1335. The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used." followed by "Error 2350. FDI server error."
Error 1335. The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
followed by:
Error 2350. FDI server error.
They indicate that the Windows Installer program is causing the problem. Please see this Microsoft article for instructions on how to update your Windows Installer.
Once Windows Installer is updated, please reboot the computer and try installing the programs again.
Installation ended prematurely because of an error
The error message "Installation ended prematurely because of an error" is often resolved by performing a silent installation of the software. Please complete the steps below to do this.
- Click the Windows Start button and select Run or click the Start Search box.
- Type the path to the Grapher installation file, similar to:
“c:\path_to_exe\Grapher_13_installer.exe” /s
This will install Grapher to the default directory with the default options. To create a log file, use the /L switch with the name of the log file. To change the installation directory, use the TARGETDIR switch with the name of the directory where you want to install. This would look like:
“c:\path_to_exe\ Grapher_13_installer.exe” /l=”c:\path_to_log\grapher.log” TARGETDIR=”c:\Custom_Path\Grapher 13” /s
"Unable to find program Update file InternetUpdate.exe, try repairing the installation."
If repairing the installation does not work, it is likely because this executable file accesses the internet and it is being blocked by an antivirus software. Please ensure the InternetUpdateu.exe file has been removed from quarantine then, try repairing the installation again. If you continue to have trouble, please submit a support request and include your product key or serial number.
Installation/Update Error: "Source File Not Found" Or "Error Reading From File...Attrib.ini"
The error messages "source file not found" or "error reading from the file... Attrib.ini" indicate that there are still some old installer files left on your computer (they were not all removed during uninstallation), including the one in the error message (Attrib.ini). This error is solved by deleting the folder in the error message, in addition to other folders containing Grapher installer files.
Please complete the steps below to do this.
- If Grapher is not already uninstalled, then you can uninstall Grapher using the Control Panel | Uninstall a program function.
- After Grapher is uninstalled, open Windows Explorer/File Explorer.
- The path mentioned in the error is in a hidden folder, so double check to be sure you can see the hidden folders. Click Tools | Folder options in Windows Explorer. In the Folder Options dialog, click the View tab, and be sure Show hidden files, folders, and drives is selected and click OK.
- Then navigate to C:\ProgramData\Golden Software.
- Delete the Grapher folder and everything in it. This will be any installer files for Grapher.
- Reboot the computer.
- Now navigate to where the update file was downloaded (e.g. C:\Users\<username>\AppData\Roaming\Golden Software\Grapher\<version>) or the full downloaded EXE file, right click over the EXE file and click Run as administrator. That will restart the installation process.
Updated Aug, 2022
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