Your software subscription with Golden Software provides you with continuous, unlimited software access and support. We understand that software needs can vary over time, and we aim to make the management of your subscription as seamless as possible.

This guide will walk you through the processes of canceling, restarting, renewing, and updating your software subscription.

Cancel your software subscription

By default, all subscriptions are automatically renewed on their expiration date. To cancel your software subscription for Surfer or Grapher prior to reaching the current expiration date:

1. Login to your My Account profile
2. Navigate to My Products
3. Locate the license you wish to cancel
4. Click Cancel Subscription
   
   

Your software will remain functional until the date specified in the "Next Billing Date" field. If you're unable to access your My Account profile, please email our customer success team at sales@goldensoftware.com with your product key for assistance.

Expired software subscription

Once your Surfer or Grapher subscription expires you will be unable to access the software until the subscription is restarted or a new subscription license is purchased. When you open the software you will be prompted with an option to restart your subscription. You can also restart your subscription through your My Account portal.

If you have a concurrent subscription license that has expired, your end users will not be able to utilize a seat from your license server, and they will not be able to use the software until the subscription is renewed or a new concurrent license is purchased.

Restart a cancelled subscription

We recognize that software utilization requirements can evolve over time. To make things as smooth as possible in those situations, we allow cancelled Surfer and Grapher subscriptions to be restarted at any time. To restart your subscription:

1. Login to your My Account profile
2. Go to My Products
3. Find the license you wish to reactivate
4. Click the Re-Activate Subscription button
   

If you encounter any issues or can't access your account, please reach out to us at sales@goldensoftware.com.

Renew a software subscription

By default, software subscriptions auto-renew on the renewal date. If you have a card on file, you'll be charged on your next billing date. No further actions are required on your part.

If your software subscription was canceled before the renewal date and you wish to renew it before said date, simply follow the directions in the section above to restart your software subscription.

Post renewal steps for software subscription

After renewing your software subscription, it's essential to update your license. 

Please visit this page for instructions on how to update your subscription (and maintenance) licenses.

Further assistance

Should you have any inquiries or require further assistance, please contact Golden Software's dedicated support team.

Remember, managing your software subscription effectively ensures you get the most out of your investment. Here at Golden Software, we are committed to maximizing the value of your software subscription.

Updated August 2023