Your software subscription entitles you to continuous unlimited software access and support. By default, all subscriptions are automatically renewed on their expiration date. To cancel your software subscription for Surfer or Grapher prior to reaching the current expiration date:
- Login to your My Account profile.
- Click My Products.
- Locate the license you'd like to cancel the subscription for in the list.
- Click Cancel Subscription:
Your subscription is now cancelled. Your software will continue to function through the date listed in the Next Billing Date: field. If you do not have access to your My Account profile, please reach out to our customer success team before your next billing date at firstname.lastname@example.org with your product key so we can cancel the subscription for you.