If you receive an expired trial message after successfully activating and using the software, this indicates that the license is no longer recognized as valid or has been removed from the computer.
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Common cause for license disappearance Important information for older licenses If a change in locking codes may occur routinely |
Common cause for license disappearance
The most common cause of an activated Surfer, Grapher, or Strater license disappearing from the computer is a change in the locking code for the computer. Single user Grapher and Surfer licenses are locked to the UUID + CPU Info String. If any of these criteria change then the locking code for the computer will change, and the previous activation will no longer be recognized as valid.
Important information for older licenses
Grapher licenses purchased prior to 15-March-2023, Surfer licenses purchased prior to 6-April-2023, and all Strater licenses are locked to the Ethernet Address + CPU Info String + UUID by default. The most common locking criteria that often changes is Ethernet Address. This is most often caused by the use of a docking station or VPN.
If a change in locking criteria may occur routinely
If you believe that the event that caused the change in locking criteria will occur routinely (or if you regularly, but not always use a docking station for work), please contact our Customer Success Team to let us know. Our Customer Success Team will create a custom license that will better accommodate your computer setup.
Restore the license on your computer
To restore the license to your computer, deactivate the previous activation through our My Account portal and then activate the license again by entering your product key into the program.
Additional support
If you receive an expired trial message, but you do not believe a change to the locking code is the cause, please click the Create support file link in the lower right corner of the licensing dialog and email the support file to our legendary Customer Success Team for further investigation. They will help troubleshoot your licensing issue, and have your software running promptly.
Related:
Updated August 2023
Comments
Need a product keep as my trial expires
Hi Alexander,
You can locate any previously purchased licenses of our software through the My Account portal on our website by following these instructions: Where can I find my serial number or product key?
If you do not already own a license you can purchase a new license through our website here: https://www.goldensoftware.com/products
Sincerely,
Katie Yoder
Customer Support
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