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*INTERNAL* Disable a License

Notes:

  • Disabled SNs and PKs cannot be upgraded, renewed, registered, nor do they appear in the customer's My Product list.
  • For Serial Numbers, we are now using the term "Disabled" rather than "Blacklisted"

Serial Numbers

  1. Enter the serial # in the search bar and pull up the associated record
  2. Click Edit
  3. Click the box next to Disabled
  4. In the Serial Number Note field write a memo as to why this license has been disabled
    1. Ex. product did not meet customers needs, CARFD000085
  5. Click Save

Product Keys

  1. Disable the Features
    1. Enter the product key in the search bar to view the associated entitlement record
    2. Scroll to the bottom of the record to view the EMS Features tab
    3. Click Edit for each EMS Feature
    4. Click the button Disable Feature
    5. Repeat for all features.
    6. Confirm that all features have an End Date that is the same as the Entitlement Start Date.
  2. Disable the Entitlement and update EMS
    1. Click the button Disable Product Key.
    2. Edit the entitlement and add an additional note about why it was disabled, Ex. Reissued PK due to change in locking criteria
  3. Disable the Subscription
    1. Under the field Subscription, click on the Subscription # (ex. SUB003457)
    2. Click the button Disable Subscription
    3. Edit the subscription and add an additional note about why it was disabled, Ex. Reissued PK due to change in locking criteria

**Note: When the Disable Product Key button is clicked, EMS is updated.

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