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How can I create an account for the support website?

If you've sent an email to any of our Golden Software support email addresses, posted on our knowledge base, or posted on our community forum since our website was revamped at the end of 2016, you already have a support account.

 

If you can't recall the password,

  1. Navigate to https://support.goldensoftware.com from the web browser of your choice.
  2. Click the Sign in button at the right side of the gold bar at the top of the page.
  3. Click the Get a password link.

  4. Enter your email address and click Submit.
  5. Check your email.
  6. Click on the link in the email.
  7. Enter your desired password and click Change password.
  8. You are automatically logged into your support account.

 

If you don't have an account,

  1. Navigate to https://support.goldensoftware.com from the web browser of your choice.
  2. Click the Sign in button at the right side of the gold bar at the top of the page.
  3. Click the Sign up link.
  4. Enter your full name and email address, check the box next to I'm not a robot, and click Sign up.
  5. Check your email.
  6. Click on the link in the email.
  7. Enter your desired password and click Set password.
  8. You are automatically logged into your support account.

 

Updated June 20, 2018

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