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I've already uninstalled my software. How do I deactivate it?

Golden Software's Strater, Surfer and Grapher programs are licensed with a specific number of activations. If you uninstalled the program before deactivating the license, the activation is still in-use. To free up this activation, you can deactivate the license from our online My Account portal. 

 

Online

License activations can be managed through our My Account portal. Follow the steps below to do this.

  1. Sign in to your account at http://myaccount.goldensoftware.com. If you haven't logged in before, use the instructions here to set up a password for your account.
  2. Click the My Products button.
  3. Click the desired product key in the list of products to expand the product information section.
  4. After the page refreshes, locate the appropriate Computer Name in the list of Activations and then click Deactivate.

 

Updated April 4, 2018

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