How do I deactivate my concurrent-use Golden Software license?

Golden Software's Strater, Surfer and Grapher programs offer two types of licensing: single user and concurrent use. The deactivation process is slightly different for single user and concurrent use licenses. Instructions for performing this process for concurrent-use licenses can be found below. 


Concurrent use licenses

Concurrent use licenses are activated only on the license server.  To deactivate a license on the license server, follow the steps below.

  1. Open the Golden Software License Administrator.
  2. Click Deactivate on the left side of the License Administrator.
  3. In the Select a product to deactivate window, click the desired product in the Activated Products list.

         License Administrator: Deactivating a concurrent use license on a license server.
  4. Click Deactivate.




License activations can also be managed through our My Account portal. Follow the steps below to do this.

  1. Sign in to your account at If you haven't logged in before, use the instructions here to set up a password for your account.
  2. Click the My Products button.
  3. Click the desired product key in the list of products to expand the product information section.
  4. After the page refreshes, locate the appropriate Computer Name in the list of Activations and then click Deactivate.



Instructions for performing this process for single-use licenses can be found here.


Updated April 4, 2018

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