I just renewed my software maintenance, what do I do next? – Golden Software Support

After purchasing a software maintenance renewal, you may wonder how your single-user licensed software or your license server will show the new maintenance renewal date.

Single-user license:

If your license was activated normally and your PC is connected to the internet, the license will be updated automatically the next time you start the program. To see the new maintenance renewal date, open the program and select File | License Info. The software maintenance renewal date is listed at the top of the License Information dialog.
If you requested an offline activation when you installed the software:
- If you see red text "Unable to contact the activation server" AND you can click on the Update offline button, follow the steps to create an offline license update request file. Email the file to support@goldensoftware.com. You will receive a new license file with instructions to update the license on your computer.
- If you see red text "Unable to contact the activation server" AND the Update button cannot be clicked upon, please contact support@goldensoftware.com with your product key to request an updated license. You will receive a new license file with instructions for placing the updated license on your computer.

Concurrent use license:

If your license was activated normally and your license server is connected to the internet, the license can be updated on the Manage tab in the License Administrator. To do this, select the product license in the Manage installed licenses table and then click the Update selected license button.
If you requested an offline activation and your license server is not connected to the internet, please contact support@goldensoftware.com with your product key to request an updated license. You will receive a new license file with instructions for placing the updated license on the offline server.

0 Comments