If you've suddenly found yourself working from home without your Golden Software product, don't worry! Contact us with your product key or the name of your company/university and we'll get you a free, temporary license. In times like these, we all need a little extra good will.

Welcome to Golden Software Support



  • Avatar
    Wade Gieni

    Does it matter how the instance is started? I am seeing users using concurrent-use licenses but the three instances rule described above does not seem to be working. What we are seeing is that every time Surfer is opened it seems to use one of the licenses available. This has lead to other users seeing that all of the licenses are being used.  

    Would it matter if the instance was activated through VBA, C++, or other automation method? As it is possible that the user might have a instance of Surfer active then run a script that opens a second instance of surfer.

    Why was this restriction added to the concurrent-use licenses but not the single-user licenses?

    Comment actions Permalink
  • Avatar
    Justine Carstairs


    The three instances must be on a single computer, not spread across multiple computers. Whether Surfer is opened through the UI, or being called through Scripter or a different language doesn't make a difference. - just whether the Surfer application is run or not. One thing to be aware of is that some scripts may open multiple instances of Surfer while being run, and the user may not be immediately aware of this. In this case, it may cause more than one license to be pulled from the server depending on how many times Surfer is opened. This restriction was added was to prevent abuse of the concurrent license under certain use cases.



    Comment actions Permalink

Please sign in to leave a comment.