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Why is the Usage Information tab grayed out in the License Administrator?

There are a few reason why the Usage Information tab may not be available in the License Administrator:

You are running an older version (1.0) of the License Administrator.

To resolve this:

  1. Download the latest License Administrator from the Golden Software download page.

 

The server machine is running a 32-bit operating system and the logfile path is defined incorrectly.

The default log file location is defined based on a 64-bit operating system. To define the correct log file path for a 32-bit system:

  1. Select the Settings tab in the License Administrator.
  2. In the License usage log file field, click the Edit button.
  3. Enter C:\Windows\System32\lservsta into the box and click the Save button.

The system administrator may have defined a different default file location for the logfile. 

To find the default location and update the License Administrator settings:

  1. Open your Windows Control Panel and navigate to System and Security\System.
  2. Click the Advanced system settings option.
  3. In the System Properties dialog, on the Advanced page, click the Environment Variables button.
  4. In the Environment Variables dialog, scroll through the list in the System variables section and click on LSERVOPTS, if present.
  5. Look for "-l <usage-log-file>" in the LSERVOPTS value. Make note of the path shown after the "-l".
  6. Open the License Administrator and click the Settings tab.
  7. In the License usage log file field, click the Edit button.
  8. Enter C:\Windows\System32\lservsta into the box and click the Save button.

If the LSERVOPTS environment variable is not defined, the location of the logfile may have been defined by the software distributor that last provided RMS server software.

 

Updated November 6, 2018

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