Technical support is free to all users. We pride ourselves on the level of customer support we offer and place a high value on all of our users. Free technical support is also important in maintaining our customer focus as a company.
You must register your product in order to receive technical support.
Technical support can be contacted by phone, fax, live chat, or email.
Golden Software business hours are 8:00 AM to 5:00 PM Mountain Time, Monday through Friday, excluding U.S. holidays. We are available on Live Chat from 9:00 am to 4:00 pm.
Support on the web:
- Support Forum: Post questions for free. Our product experts check the forum daily. Other users are also able to answer questions.
- Knowledge Base: Search the comprehensive list of questions and answers for each program. Questions are updated/added on a regular basis. You'll also find recorded webinars and training videos in this section.
- Online Help (the same information as the in-program help):
- Blog: Read articles written by program experts. The articles give detailed steps to achieve tasks in the programs, quick tips, and link to other information that may interest you.
- Webinars: Sign up for live interactive FREE webinars!
- Training Classes: Sign up for a live interactive training class to hone your skills in any of our products!
Updated July 3, 2018