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I get an error when installing Voxler: "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing"

When you try to install Voxler, you may receive an This program cannot start because; api-ms-win-crt-runtime-[1-1-0.dll is missing error message. The issue is that the Microsoft KB2999226 (Universal CRT) which is part of the Visual C++ Redistributable for Visual Studio 2015 failed to install.

 

To resolve this issue:

  1. Install all Windows updates:
    1. Click the Windows Start button and select Control Panel.
    2. In the Search Control Panel, type Windows Update.
    3. Click on Windows Update.
    4. Click the Check for updates option.
    5. Install any updates that are available.
    6. Restart your computer.
    7. Repeat this step until no further Windows updates are found.
  2. Manually Download the Visual C++ Redistributable.
    1. For Windows 64-bit, download this redistributable file.
    2. For Windows 32-bit, download this redistributable file.
  3. Double-click on the downloaded EXE file. This is either vc_redist.x64.exe or vc_redist.x86.exe, depending on if you have a 64-bit or 32-bit version of Windows.
  4. After double-clicking on the EXE, select Uninstall.
  5. Reboot your computer.
  6. Double-click on the downloaded EXE file again. This is either vc_redist.x64.exe or vc_redist.x86.exe, depending on if you have a 64-bit or 32-bit version of Windows.
  7. After double-clicking on the EXE, select Install.
  8. Reboot the computer if prompted.
  9. Install Voxler using the normal download instructions.

 

Updated October 3, 2016

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