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I am having a problem printing from Didger (i.e. "Out of global memory" error when printing or only a portion of the map prints, etc.).

The error message means the printer is out of memory and cannot print. This is also the case when only a portion of the map prints. You may be able to work around the problem by changing some of the printer settings. Different printer drivers have different settings, but here is a list of the most common remedies:

  • Turn off print spooling. This is the most common cause of the printer running out of memory.
  • Change the print mode to "raster" or "bitmap" to reduce the printer memory requirements.
  • Change the printer driver to use the computer's memory instead of the printer's memory.
  • PostScript drivers often require more memory than non-PostScript drivers for the same printer. Change drivers if possible and test the print results.
  • Check for other compatible printer drivers in your printer documentation. For example, the HP LaserJet 4 driver could be used with the LaserJet 5 printer.
  • Enable the Page Protect mode if available.
  • Verify the version of your printer driver and possibly update it. For example, the HP DesignJet 750C driver version 4.33 requires 80% less memory than version 4.11
  • Turn off View | Auto Redraw to free up additional memory.
  • Resample the bitmaps in a graphics program (Corel Draw, Paint Shop Pro, PhotoShop) to reduce the number of pixels and color depth in the bitmaps.

 

If the remedies above do not help, please contact didgersupport@goldensoftware.com with the exact nature of the problem, your operating system (i.e. Windows 10, 64-bit), the printer model, and the print driver version number.

 

Updated December 14, 2018

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