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Surfer, Didger, and Strater close unexpectedly or crash when I try to access the Help | Contents menu. How do I fix this?

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help, CHM, hhctrl, psapi, crash, close unexpectidly, error, help

The help crash is caused by a conflict between the PSAPI.DLL file in the Golden Software application directory and the PSAPI.DLL in C:\Windows\System32\ installed by Internet Explorer 7.

This issue happened in several older versions of the program.

In Surfer 8, deleting or renaming the PSAPI.DLL file in the Surfer installation directory (C:\Program Files\Golden Software\Surfer8\ by default) resolves the problem. The default Surfer 8 directory in 64-bit versions of Windows is C:\Program Files (x86)\Golden Software\Surfer8\.

In Strater 1, copy the PSAPI.DLL file from C:\Windows\System32\ to the Strater installation directory (C:\Program Files\Golden Software\Strater\ by default) to solve the problem.

In Didger 3, copy the PSAPI.DLL file from C:\Windows\System32\ to the Strater installation directory (C:\Program Files\Golden Software\Didger3\ by default) to solve the problem.

This issue does not happen with current versions of the programs.

Updated February 21, 2014

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