The error message "Out of global memory" means the printer does not have enough memory to complete the print job. If you try to print a map and only a portion of the map prints this can also indicate the print ran out of memory.
You may be able to resolve the error by changing some of the printer settings. A list of the most common remedies is provided below. Note that the available properties on your system will be dependent on your printer and print driver.
- Turn off print spooling. This is the most common cause of the printer running out of memory.
- Change the print mode to "raster" or "bitmap" to reduce the printer memory requirements.
- Change the printer driver to use the computer's memory instead of the printer's memory.
- PostScript drivers often require more memory than non-PostScript drivers for the same printer. Change drivers if possible and test the print results.
- Check for other compatible printer drivers in your printer documentation. For example, the HP LaserJet 4 driver could be used with the LaserJet 5 printer.
- Enable the Page Protect mode if available.
- Verify the version of your printer driver and possibly update it. For example, the HP DesignJet 750C driver version 4.33 requires 80% less memory than version 4.11
- Turn off View | Redraw | Auto Redraw to free up additional memory.
- Resample the bitmaps in a graphics program (Corel Draw, Paint Shop Pro, PhotoShop) to reduce the number of pixels and color depth in the bitmaps.
If adjusting the above properties does not help, please contact surfersupport@goldensoftware.com with the exact nature of the problem, your operating system (i.e. Windows 10, 64-bit), the printer model, the print driver version number, and any additional details about your troubleshooting thus far.
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