Surfer automatically creates an installation log when the installer is run. The installation log is saved to your computer's temporary directory. You can create and find this file by:
- Right-click the Surfer installation EXE file and click Run as administrator.
- After the installation fails, open Windows Explorer.
- In the address bar at the top, clear the contents, type in %temp%, and press ENTER on the keyboard. Alternatively, you can navigate to C:\Users\<user name>\AppData\Local\Temp.
- The file is Surfer_xx_installer_log.txt, where xx is the version number of Surfer. Please email the log file to email@example.com along with the full text of the installation error message.
For Surfer versions 11 and previous, you can specify to create a log file during Surfer installation. To do this:
- Click the Windows Start button.
- In the Run line, enter the full file path and file name of the Surfer 11 installation EXE file followed by: "/l=C:\Surfer.log"
Note: the quotes must be included, and there's a space between the EXE file name and the first set of quotes. For example, it could look like (replace the EXE file name with the correct name) C:\Temp\Surfer_Download.exe "/l=C:\Surfer.log"
- Click OK or press ENTER on the keyboard to initiate the installation. The log file is created in the location specified (i.e. C:\Surfer.log)
- After the installation fails, please email the log file to firstname.lastname@example.org along with the full text of the installation error message.
Updated November 8, 2018