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If you've suddenly found yourself working from home without your Golden Software product, don't worry! Contact us with your product key or the name of your company/university and we'll get you a free, temporary license. In times like these, we all need a little extra good will.

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In Voxler 4, the installation log is saved to your computer's temporary directory. You can create and find this file by:
  1. Right-click the Surfer installation EXE file and click Run as administrator.
  2. After the installation fails, open Windows Explorer.
  3. In the address bar at the top, clear the contents, type in %temp%, and press ENTER on the keyboard
  4. The file is Voxler_4_installer_log.txt. Please email the log file to voxlersupport@goldensoftware.com along with the full text of the installation error message.

 

Updated December 12, 2018

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