Turn auto-renewal on or off

Active software maintenance gives your organization the peace of mind, as well as benefits like:

• Technical Support: Our legendary technical support team is available via telephone, email or chat.

• Regular Software Updates: Including bug fixes, software enhancements, and new features.

• Beta Program Access: Try out new features in the beta versions of our software.

Automatic renewals are processed on the expiration date using the default payment card on file. Auto-renewal for annual software maintenance is OFF by default. 

To change the auto-renewal settings for your software maintenance:

1. Log in to My Account at http://myaccount.goldensoftware.com/
2. Click My Products
   
3. Locate the license you want to edit from the product list table, and click the License link to open the My Products detailed view.
   
4. In the Overview tab you can see your Subscription Information, including your current status and the next Bill date.
5. The Subscription Information has three columns, the right most column contains a Quick Actions box. What you see in this box is determined by if you have a Subscription License or a One-Time license.

Subscription

One Time License

In the Quick Actions box you will see a button to either Cancel or Re-Activate your subscription. Re-Activate Subscription Click the [Re-Activate Subscription] button.  Your renewal will be added to your cart, click the [View Cart] button to  Cancel Subscription Click Cancel Subscription to cancel your current subscription.  You will be prompted to confirm your choice to enable auto-renewal. Please provide a reason for your cancellation when asked and click Submit.  A Subscription has been cancelled window will confirm your cancellation.  You can continue to use your license until the end of your current subscription. See the Status section for more details.

In the Quick Actions box you will a notification about weather your Auto Renew is currently enabled or disabled.  Enable Auto Renew In the Quick Actions box, click the Enable Auto Renew link. Disable Auto Renew In the Quick Actions box, click the Disble Auto Renew link.

Additional resources:

• How do I add, update, or delete my credit/debit card on file?
• Renew software maintenance