I Get An Error When Installing Surfer: "The Program Can't Start Because Api-Ms-Win-Crt-Runtime-L1-1-0.Dll Is Missing"

When you try to install Surfer, you may receive an This program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing error message (shown below). The issue is that the Microsoft KB2999226 (Universal CRT) which is part of the Visual C++ Redistributable for Visual Studio 2015 failed to install.


To resolve this issue:

  1. Install all Windows updates:
    1. Click the Windows Start button and select Control Panel.
    2. In the Search Control Panel, type Windows Update.
    3. Click on Windows Update.
    4. Click the Check for updates option.
    5. Install any updates that are available.
    6. Restart your computer.
    7. Repeat this step until no further Windows updates are found.
  2. Manually Download the Visual C++ Redistributable.
    1. For Windows 64-bit, download this 64-bit redistributable file and this 32-bit redistributable file.
    2. For Windows 32-bit, download this redistributable file.
  3. Double-click on the downloaded EXE file. This is either vc_redist.x64.exe and/or vc_redist.x86.exe.
  4. After double-clicking on the EXE, select Uninstall.
  5. Reboot your computer.
  6. Double-click on the downloaded EXE file again.
  7. After double-clicking on the EXE, select Install.
  8. Reboot the computer if prompted.
  9. Install Surfer using the normal download instructions.


Updated September 21, 2017

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