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How do I deactivate my Golden Software license?

The deactivation process is slightly different for single-user and concurrent use licenses of Surfer and Grapher.  Instructions for performing this process for both license types are provided below. 

 

Single-user licenses

Single-user licenses are activated on the user's computer and can be deactivated by clicking the File | License Info or the Help | License Info command and then clicking Deactivate License in the License Info dialog.


Deactivate a single-user license in the Golden Software License Information dialog.

 

Concurrent licenses

Concurrent use licenses are activated only on the license server.  To deactivate a license on the license server, follow the steps below.

  1. Open the Golden Software License Administrator.
  2. Click Deactivate on the left side of the License Administrator.
  3. Click Next.
  4. In the Select a product to deactivate window, click the desired product in the Activated Products list.

         License Administrator: Deactivating a concurrent use license on a license server.
  5. Click Deactivate.

 

 Online

License activations can also be managed through our My Account portal. Follow the steps below to do this.

  1. Sign in to your account at http://myaccount.goldensoftware.com.
  2. Click the My Products button or link on the left side of the screen.
  3. Locate the desired product key in the list of products and click the Refresh Activations link.
  4. After the page refreshes, click the Show Activations link under the desired product key.
  5. In the list of activations, locate the appropriate computer name (Hostname) and then click Deactivate.
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